How would deeper insight into your customers’ and dealers’ finance provider experiences benefit your business?

 

Clients find a deeper understanding of the finance customer’s and dealers’ experiences readily translates into greater finance penetration.

ROAR’s Finance Check in the EXPERIENCE INTELLIGENCE platform performs two services:

  • Each month, new finance customers are asked about their dealership financial services experience and products selected and rejected, and finance competitors customers considered and why they competitors were rejected
  • Every six months dealers are asked about their finance experience, including floor planning, fleet, retail, and marketing/training support from their financial service providers.

CUSTOMERS DEFINITELY RECOMMENDING THEIR FINANCING COMPANY

  • DEALERSHIP 54% 54%
  • ONLINE + DEALERSHIP 81% 81%

EXPERIENCE INTELLIGENCE: FINANCE CHECK

Take the Finance EXPERIENCE INTELLIGENCE Check below to discover where Finance customers are leaving money on the table.

I know it extremely well I think we know it well, but would like more detail Not well at all It’s a Black Hole for us (we know nothing)
4 3 2 1
1.
Do you know your dealers’ satisfaction with your finance products, including your product, your competitiveness, training, and ease of working with you?
2.
Do you know why buyers select your financing?
3.
Do you know effectively your finance products are being represented?
4.
Do you know what other finance products are being offered, including extended warranty, maintenance packages, gap insurance, …?
5.
Do you know the extent of the financing process being done online vs. in the dealership?
6.
Do you know why your finance products are rejected by buyers?
7.
Do you know how satisfied your financing customers are with the process of getting their vehicle financed?
8.
Do you know how satisfied customers are with the first payment process?
9.
Do you know if your finance buyers will recommend you?
10.
Are you using customer reviews to sell more financing on your website or in dealers websites?
CURRENT FINANCE
CHECK PERFORMANCE:
How is your Finance EXPERIENCE INTELLIGENCE… 40-36
AWESOME:
Tell us how you do it
35-30
GOOD:
But Still Room for Sales
29-25
NOT GOOD:
Plenty of Opportunity
24-…
AWFUL:
No time to waste!
1. Do you know your dealers’ satisfaction with your finance products, including your product, your competitiveness, training, and ease of working with you?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
2. Do you know why buyers select your financing?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
3. Do you know effectively your finance products are being represented?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
4. Do you know what other finance products are being offered, including extended warranty, maintenance packages, gap insurance, …?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
5. Do you know the extent of the financing process being done online vs. in the dealership?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
6. Do you know why your finance products are rejected by buyers?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
7. Do you know how satisfied your financing customers are with the process of getting their vehicle financed?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
8. Do you know how satisfied customers are with the first payment process?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
9. Do you know if your finance buyers will recommend you?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
10. Are you using customer reviews to sell more financing on your website or in dealers websites?

  • I know it extremely well (4)
  • I think we know it well, but would like more detail (3)
  • Not well at all (2)
  • It’s a Black Hole for us (we know nothing) (1)
How is your Finance EXPERIENCE INTELLIGENCE…

  • 40-36 AWESOME :Tell us how you do it
  • 35-30 GOOD: But Still Room for Sales
  • 29-25 NOT GOOD: Plenty of Opportunity
  • 24-… AWFUL: No time to waste!

Here you can create the content that will be used within the module.

Any areas you rated as less than Awesome above are opportunities to gain more revenue from customers and dealers through greater intelligence from Finance Checks by ROAR. Contact us immediately to gain this intelligence in less than a week!